American exceptionalism includes hating to queue. Silicon Valley has been happy to help out.
What is the heart of American exceptionalism? Is it Alexis de Tocqueville’s “they would rather be equal in slavery than unequal in freedom”? How about Abraham Lincoln’s “conceived in liberty”? Or Ronald Reagan’s spirit of rugged individualism? Meh. Those are answers for a high-school civics exam. It’s actually much simpler: Americans will put up with just about anything—except for waiting in line.
It’s no coincidence that nearly every important technology development of the past 20 years also happens to be a line-killer. Print-at-home boarding passes, automatic hotel checkout, bar code scanners. ATMs to avoid waiting for—and talking with—bank tellers. And when’s the last time anyone has waited to use a pay phone?
This productivity revolution based on queue-quashing has just begun, yet even now you can almost live your entire life without waiting in line….
– Wall Street Journal, More HERE